Arrival:

Please arrive at least 15 minutes prior to your scheduled appointment, to relax your mind and body and prepare for your service.

 

Attire:

We want you to have a comfortable experience at Azalea Spa and your modesty and privacy will always be respected. Please know that our team is well trained in draping techniques to ensure your comfort and modesty during treatment.

 

Embrace the Silence:

Please speak softly throughout the Spa. To maintain our stress-free environment please turn off cell phones before entering our spa.

 

Showering:

You are welcome to use our shower prior to or following your treatment.

 

Medical Notice:

If you have any medical conditions, such as pregnancy, nursing, allergies, prescription medications, etc. Please notify our staff prior to appointment.

 

Children:

For the comfort and respect to all of our guests, please leave children home unless they are receiving a service. No children will be allowed in the spa area.

 

Groups:

Group functions are welcome at Azalea salon and spa. Please contact us for additional information regarding the booking of groups.

 

Gratuities:

Gratuities are not included in our treatment rates; in appreciation for exceptional service a 10-20% is customary and greatly appreciated.

 

Cancellations:

If you must cancel, please honor our 24-hour advance notice cancellation policy.

 

Product Returns and Exchanges:

We will accept any retail return for store credit if returned within 30 days of purchase and if accompanied by a receipt. NO returns on makeup purchase.

Thank you for sharing your day with us!

Q: How much should I tip?

A: Tipping for a service is generally 10-20% of the total service. Based on quality and how you felt the service was.

 

Q: What if I am late for my appointment?

A: If you are running 5-10 minutes late, please call and let us know. If you are later than 15 minutes, we regret that we may not be able to fit you in. It may be necessary to reschedule your appointment.

 

Q: Do I need an appointment, or can I just walk in?

A: By making an appointment we can ensure you receive the attention and quality of service you deserve, and our staff will be ready for you at the time of your appointment. Although making an appointment is preferred, we would love to serve you at any time if there is availability.

 

Q: How long should I grow my hair before waxing and is anyone a candidate?

A: For optimum results hair should be one-quarter of an inch in length. Certain medical conditions and the consumption of certain medications prohibit us from waxing.

 

Q: What should I wear / bring to receive a spa service?

A: We will have everything necessary for you when you arrive for your spa service. Dress comfortably and feel free to ask any questions you may have.

 

Q: Is it ok if I bring in a picture I found out of a magazine to show my stylist?

A: Absolutely, it is good to have a clear idea of what you want when changing your hair style or color; this will assist your stylist in getting a visual of what you are thinking. Keep in mind that everyone's hair is different, but our stylist will do their best to achieve your desired outcome.

 

Q: If I want to do a major color change on my hair, what is the best way to go about it?

A: You should come in for a consultation before committing to a major change. After you meet with your stylist, together you can determine price and what will work in your situation.